Terms and Conditions

Terms & Conditions
General Legal
Should you view the saffron.com Web site and respond with information (excluding personal information, which is addressed under the Internet Privacy Policy) including questions, comments or suggestions regarding the content of the saffron.com Web site, such information shall be deemed to be non-confidential and saffron.com shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. saffron.com shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information.

saffron.com MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OF ANY NATURE REGARDING THE INFORMATION OR THE PRODUCT TO WHICH THE INFORMATION REFERS. The information on this Web site may include typographical inaccuracies.

Under no circumstances will saffron.com be liable to any person or business entity for any direct, indirect, special, incidental, consequential or other damages based on any use of this Web site or any other Web site to which the saffron.com Web site is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information, even if saffron.com has been specifically advised of the possibility of such damages.

Shipping

We use the following carriers to deliver our orders:

USPS
UPS

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. You may use the pull down tab in shipping options to decipher your cheapest method of shipping before placing your order.

Lost, stolen or damaged packages

Vanilla, Saffron Imports is not responsible or liable for any lost or stolen packages. The packages delivered by USPS or UPS are confirmed by the deliverer with a tracking number scan, once package is scanned and left it is no longer the carrier or Vanilla, Saffron Imports’ responsibility.

If your package is damaged please contact us via e-mail or phone to receive instruction on how to proceed.

saffron@saffron.com

415-648-8990

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition, within 30 days of purchase, we do not refund or pay for the freight back to our facility. As well there is a 10% restocking fee.

1. Please email saffron@saffron.com, with “Need to Return an Item” in the subject line to request information on returning a product.
2. Once you have spoken with a representative you may mail your returned item to:

Vanilla, Saffron Imports
585 Potrero Ave
San Francisco, Ca. 94110

3. Include in your package a signed letter stating the reason for your return and a copy of the original receipt.

Return Exceptions

Most items cannot be returned if they are opened. Being that these are food products, we cannot except already opened or used product back into our facility, unless authorized by a representative of Vanilla, Saffron Imports.

Fees

Any shipping costs for the return of an item is the responsibility of the customer. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

You may be able to exchange an unopened item, but only after receiving permission from a representative of Vanilla, Saffron Imports.